Terms of Use

1.1. "User" means an individual who has reached the age of 18, possesses full legal capacity, and independently applies to the Service for the processing of an order.

1.2. "Service" means DinoExchange, which processes Users' orders within the functionality available on the Website and/or agreed upon through the official communication channels of the Service.

1.3. "Order" means the User's instruction to perform a transaction in one of the available directions, including the transaction amount, transaction direction, exchange rate, payment details, digital wallet address, payment deadline, contact information, and other material terms.

1.4. "Transaction" means the sequence of actions taken to process the User's order, including the receipt of funds/digital currency, verification, settlement, payout, or refund in the cases provided for by this Agreement.

1.5. "Direction A: Digital Currency → Fiat Funds" means a transaction in which the User sends digital currency to the address specified by the Service, and the Service, after confirming receipt, completing the AML/KYC verification, and confirming the order terms, transfers fiat funds to the User's payment details.

1.6. "Direction B: Fiat Funds → Digital Currency" means a transaction in which the User transfers fiat funds from a bank account, payment card, or electronic payment instrument belonging to the User, and the Service, after confirming receipt, completing the AML/KYC verification, and confirming the order terms, transfers digital currency to the address specified and confirmed by the User.

1.7. "Digital Currency" means a digital asset/cryptocurrency whose circulation is based on the use of a distributed ledger or another information system and which is not legal tender in the Russian Federation.

1.8. "AML/KYC Verification" means a set of measures aimed at verifying the User, payment details, digital wallet addresses, source of funds, indications of fraud, sanctions-related risks, links to high-risk sources, and other circumstances specified in the AML/KYC Policy.

1.9. The Service is not a bank, money transfer operator, payment system, investment adviser, broker, dealer, trading organizer, trustee, depository, or guarantor of the profitability of digital currency.

1.10. Nothing in this Agreement shall be construed as an offer to use digital currency as a means of payment for goods, works, or services in jurisdictions where such use is prohibited or restricted.

2.1. The purpose of this Agreement is to establish the rules governing the processing of Users' orders, the procedure for interaction between the Parties, the AML/KYC verification rules, the terms for exchange rate fixation, execution, suspension, cancellation, recalculation, and refunds of orders.

2.2. An Order shall be deemed created once the User specifies the transaction direction, transaction amount, payment details, digital wallet address, contact information, and confirms acceptance of the Service's governing documents.

2.3. Until the full receipt of funds/digital currency and completion of the verification process, an Order shall not constitute an unconditional obligation of the Service to make a payout.

2.4. The Service reserves the right to refuse to process an Order if the execution of the transaction may violate the laws of the applicable jurisdiction, the requirements of banks or payment systems, the Service's AML/KYC Policy, sanctions restrictions, or the Service's internal risk management policies.

2.5. The User shall use only their own funds, their own banking details, and digital wallet addresses under their control. Third-party payments and transfers are not accepted by default and may constitute grounds for suspending or cancelling an Order.

2.6. When sending digital currency, the User bears all risks associated with selecting the blockchain network, wallet address, memo/tag, network fee, transaction confirmation speed, and other technical parameters. Digital currency sent incorrectly may be non-refundable.

2.7. When transferring fiat funds, the User shall specify the payment purpose strictly in accordance with the Service's instructions and shall not use third-party accounts, nominee senders, third-party payment cards, borrowed or stolen funds, or funds obtained through fraud or abuse of trust.

2.8. If a bank, payment system, telecommunications operator, blockchain network, exchange, AML analytics provider, or any other infrastructure participant delays a transaction, requests documents, blocks, or returns a payment, the execution period of the Order shall be extended for the duration required to eliminate such circumstances.

2.9. Correspondence, screenshots, confirmations, transaction hashes, payment information, IP addresses, device IDs, Order numbers, and communication records may be used by the Service as evidence of the creation, agreement, and execution of an Order.

3.1. The User shall send digital currency only to the address specified by the Service in the relevant Order. A transfer to any other address shall not be deemed proper performance by the User.

3.2. An Order shall be accepted for execution only after the actual receipt of the digital currency on the selected blockchain network, receipt of the required number of network confirmations, and successful AML verification of the sender's address, the transaction, and related addresses.

3.3. If a high AML risk, sanctions exposure, association with mixers, darknet marketplaces, fraudulent services, stolen funds, ransomware, terrorist financing, extremist activities, or any other prohibited source is identified, the Service reserves the right to suspend the Order and request supporting documentation.

3.4. Fiat funds shall be paid out only to the User's payment details that have successfully passed verification. Payment to a third party shall be permitted only with the prior written approval of the Service and upon submission of documents confirming the lawful basis for such payment.

3.5. If an Order is cancelled, the digital currency shall be returned to the original address or another address approved by the Service following verification, less the applicable network fee and the actual expenses incurred, provided that such return is not prohibited by law, the requirements of a competent authority, or the AML/KYC Policy.

4.1. The User shall transfer fiat funds only from a bank account, payment card, or electronic payment instrument belonging to the User. The Service reserves the right to request proof that the account or payment card belongs to the User.

4.2. Payments from third parties, multiple split payments, payments showing signs of payer fraud, payments originating from payment details listed in banking or governmental databases of suspicious transfers, as well as payments containing discrepancies in the User's information, may be suspended pending clarification of the relevant circumstances.

4.3. Digital currency shall be transferred only to the wallet address specified by the User in the Order. The User shall bear sole responsibility for an incorrect wallet address, incorrect blockchain network, missing memo/tag, wallet incompatibility, blocking of the recipient's address, or any other technical error.

4.4. Prior to transferring digital currency, the Service reserves the right to verify the recipient's wallet address. If high-risk indicators are identified, the Service may refuse to transfer digital currency to such address and may request that the User provide another wallet address or documents confirming the lawful nature of the transaction.

4.5. In the event of a refund of fiat funds, the refund shall generally be made to the original source of the funds unless otherwise required by law, a bank, a payment system, or a competent authority. Bank fees, payment system fees, network fees, and actual expenses incurred may be deducted from the refund amount.

5.1. The exchange rate for an Order shall be fixed for the period specified in the Order. If the User completes payment after the exchange rate fixation period has expired, the Service reserves the right to recalculate the Order using the current exchange rate or to issue a refund.

5.2. Network fees, bank fees, payment system fees, liquidity provider fees, AML analytics service fees, and the Service's actual expenses may be deducted from the transaction amount or refund amount unless otherwise expressly agreed in the Order.

5.3. If an obvious technical error, exchange rate malfunction, display error, payment infrastructure error, or a deviation from the market exchange rate exceeding 5% occurs in an Order, the Service reserves the right to offer the User a recalculation based on the current exchange rate or a refund of the received performance less the actual expenses incurred.

5.4. The User shall not be entitled to benefit from an obvious technical error, website malfunction, API malfunction, delayed exchange rate updates, payment system errors, or actions of third parties intended to artificially alter the terms of an Order.

5.5. The Service shall not be liable for changes in the market value of digital currency, market volatility, slippage, network delays, changes in network fees, blockchain congestion, or the actions of exchanges and liquidity providers.

6.1. The AML/KYC Policy forms an integral part of this Agreement. Upon the Service's request, the User shall provide the documents and information necessary for identification, verification of the source of funds, confirmation of ownership of payment details, and verification of the lawfulness of the transaction.

6.2. The Service reserves the right to request a passport or other identification document, a selfie with the identification document, video identification, proof of residential address, bank account statements, information regarding the User's place of employment and/or source of income, documents confirming the origin of digital currency, exchange screenshots, transaction history, agreements, receipts, correspondence, and any other information reasonably necessary for verification.

6.3. Until the verification process is completed, the Service reserves the right to suspend the execution of an Order, restrict the User's access to the Services, refuse to make payment to disputed payment details, cancel the Order, return the received performance, or refuse to provide further services.

6.4. The User represents and warrants that they are not a sanctioned person, are not acting on behalf of such a person, are not acting as a nominee in the transaction, and do not use the Service for the purpose of circumventing sanctions, financing terrorism, extremist activities, fraud, money laundering, or the unlawful trade of goods or services.

6.5. Upon request from a bank, payment system, law enforcement authority, court, Rosfinmonitoring, the Central Bank of Russia, or any other competent authority, the Service reserves the right to disclose information regarding the Order and the User to the extent permitted by applicable law and the Privacy Policy.

6.6. The User's refusal to provide the requested documents, submission of false or misleading information, involvement of third parties, attempts to split transactions, discrepancies between the sender's and recipient's information, or any other indicators of increased risk shall constitute independent grounds for refusal of service.

7.1. The User represents and warrants that they are acting on their own behalf, in their own interests, and are not acting under the instructions of a third party without disclosing such circumstances to the Service.

7.2. The User represents and warrants the lawful origin of the fiat funds and digital currency, their legal right to dispose of them, and the absence of any seizures, disputes, third-party claims, criminal origin, or sanctions-related restrictions.

7.3. The User represents and warrants that they do not mislead payers or recipients, do not engage in social engineering, falsification of payment purposes, fictitious transactions, the use of drop accounts, nominee payment cards, third-party accounts, or any other schemes that create a risk of transfers made without the voluntary consent of the customer.

7.4. The User agrees to indemnify the Service for any losses, fees, expenses, penalties, claims from banks, payment systems, other Users, or third parties arising as a result of the User's violation of this Agreement, the AML/KYC Policy, or the submission of false or misleading information.

8.1. The Service's liability with respect to a specific Order shall be limited to the amount of performance actually received from the User under such Order, except where such limitation of liability is prohibited by applicable law.

8.2. The Service shall not be liable for the actions or omissions of banks, payment systems, telecommunications operators, blockchain networks, exchanges, wallet providers, liquidity providers, AML analytics providers, hosting providers, government authorities, or any other third parties.

8.3. The Service shall not be liable for any losses incurred by the User as a result of an incorrect digital wallet address, incorrect blockchain network, incorrect memo/tag, transfers made from a third-party account, bank account blocking, loss of access to the User's wallet, compromise of the User's device, or the User's failure to follow the Service's instructions.

8.4. Nothing in this Agreement shall exclude the Service's obligation to return the performance received from the User in cases and in the manner expressly required by applicable law, this Agreement, and the factual circumstances of the relevant Order.

9.1. The processing of the User's personal data shall be carried out in accordance with the Privacy Policy and the User's separate consent to the processing of personal data where such consent is required by applicable law.

9.2. The User agrees to receive legally significant communications through the Website, email, messaging applications, SMS, the personal account, and any other official communication channels of the Service specified on the Website or used during the creation of an Order.

9.3. A communication shall be deemed delivered to the User from the moment it is sent to the contact details provided by the User, unless the User proves that the communication was not received due to circumstances attributable to the Service.

10.1. The User shall report any technical error, incorrect payment details, failure to receive funds, disputed Order status, or any other claim immediately upon becoming aware of the relevant circumstance, but no later than 24 hours from the moment the User became aware, or should reasonably have become aware, of the issue.

10.2. The expiration of the 24-hour period shall not deprive the User of any rights granted under mandatory provisions of applicable law; however, it may limit the possibility of conducting a technical investigation, reversing a transaction, issuing a refund, or restoring evidence.

10.3. A claim shall include the Order number, the User's contact details, a description of the issue, payment details, the transaction hash, screenshots, and any other supporting documentation.

10.4. The Parties shall endeavor to resolve any dispute through negotiations. If the dispute cannot be resolved amicably, it shall be submitted to the competent court in accordance with the applicable law.

10.5. If any provision of this Agreement is held to be invalid or unenforceable, such invalidity shall not affect the validity and enforceability of the remaining provisions of this Agreement.

11.1. The Service reserves the right to amend this Agreement, the AML/KYC Policy, and the Privacy Policy by publishing a new version on the Website.

11.2. The new version shall apply to Orders created after its publication unless otherwise expressly specified by the Service. Orders created prior to such publication shall remain governed by the version of the documents in effect at the time the relevant Order was created, except for amendments required by applicable law, banks, payment systems, or competent authorities.

11.3. If the User does not agree with the new version of the Service documents, the User must discontinue using the Service.